Kailynn Weston was enjoying a night out recently at a Buffalo Wild Wings in Lake Charles, Louisiana. As she enjoyed her meal, her attention was diverted by an unnamed man who was irate and in tears.
He was homeless, and had stopped at the popular wing chain for a much-needed meal. The homeless man showed an order slip he was never supposed to see to other customers, including Weston, 26, who was shocked to see what the restaurant’s employee had written on the receipt.
On the man’s order slip, the employee had written insensitive personal remarks about him.
DISTURBING: A Louisiana Buffalo Wild Wings responds to derogatory remark on customer's receipt
The order slip was reportedly not intended to be seen by the man but it was. And in his outrage, he showed it to other customers.
— KFDA NewsChannel10 (@NewsChannel10) May 29, 2018
On the man’s receipt, the words “For homeless f—! Let sit and get gross,” were scrawled across the top. Inexplicably, the words “I Love You” were also written on the slip.
“I was just really upset about it, like why would you do that, especially, and he said, ‘You all know that I’m homeless, I don’t have anywhere to live,’ and it just really upset me,” Weston said to KFDA.
Weston’s heart broke for the man, and she took his plight as her own. She immediately spoke to the manager about the incident.
“I walked up to the manager and I said, ‘This isn’t right and I demand that she get fired or something happens because I won’t come here anymore, for sure, and I’ll let other people know not to come here anymore, because it’s not OK,” Weston said.
Weston was put in touch with the regional manager of Buffalo Wild Wings.
“That’s not okay, one, for someone to treat a customer like that, let alone a customer in his condition,” Weston said.
She was put in touch with Buffalo Wild Wings regional manager Ray Rhodes, who agreed with her. He was apologetic, and wanted to make amends to the man who was treated so poorly.
“It’s embarrassing for this gentleman and it’s very inhumane on the part of the employees,” Rhodes said to KFDA. “It’s not our culture and it’s not who we are.”
Rhodes assured Weston that the employees involved in the incident will no longer be employed with the company.
The victim of the harsh message received a number of helpful gifts.
Not only was the regional manager apologetic for the way the homeless man was treated, but he went the extra mile to make sure he knew he was valued.
Text messages Weston exchanged with Rhodes were posted to her Facebook. In them, Rhodes lists the various ways they intend to make the incident up to him.
In addition to having rented him a hotel room, the man received enough coupons to eat free wings for up to a year, and a Walmart gift card to buy himself some new clothes. Weston thanked him for his kind response, but Rhodes then offered more.
Rhodes donated over 800 wings to be distributed to the homeless population.
“The homeless were ecstatic. In 7 years that I’ve been doing this we have never given out Wings. I think this is their new favorite!!” said on Facebook.Kelli Tidwell Stawecki, a local homeless outreach advocate
she thanked the restaurant chain for responding quickly and appropriately to the incident. She also said she was in contact with the man who received the mean-spirited note, and he is grateful for their kindness as well.
“I spoke at [length] with the fellow this happened to and he was very thankful that everyone is being so nice to him and all is forgiven,” Stawecki said.