When people think of public transportation, the first things that come to mind are rarely good. Especially in New York City. Public transportation is, at times, plagued by delays, or poor service. Sometimes the workers strike, and that disrupts service, too. But for the passengers of one English bus line, the delay they experienced this week was well worth it.
When a bus driver announced a 10-minute delay to help a nervous girl on her way to her first day of school, passengers did not act as you might expect — instead of giving a collective groan, they were cheering the kindness of this nice man.
Lynsey Jayes was taking her children to school on the bus, when it made an unexpected stop.
Yesterday morning at around 7:15 a.m., Lynsey Jayes, a resident of Leeds in the United Kingdom, was riding the number 16 bus with her children. She was taking them to school when the bus made an unexpected stop.
“I was just sat at the back of the bus with my kids en route to school and I heard the driver saying ‘are you OK there?’ to someone,” Jayes said according to the BBC.
The driver of the 16 First Bus service then got out of the cab and left the bus for a moment.
Jayes, initially, did not see who the driver was speaking with, but the unexpected stop got her — and most of the other passengers — curious.
Outside was a young girl, maybe 11 or 12 years old, who looked nervous. The bus driver was speaking with her, but Jayes could not hear what they were saying.
The bus driver was talking to a girl who was worried about being late for school. The driver told everyone that service would be delayed — he was going to help her.
Jayes found out later that the girl was waiting on the wrong side of the road for another bus, and that she was afraid she would be late for her first day of high school.
After a few minutes of talking with the young girl, the bus driver came back onto the bus.
“Don’t worry, we’ll get you to school on time,” Jayes heard the bus driver saying according to the BBC.
He then announced that service would be delayed 10 minutes so he could help this girl get to school. No one complained. In fact, all were eager to make sure the young student would be taken care of.
The driver called a taxi and walked her to a local Tesco supermarket where he gave £5 of his own money to pay for her ride to school.
“Now that is a reason I don’t mind my bus running late for,” Jayes wrote in a Facebook post.
Rather than being mad, the passengers were happy about the delay — the company also praised the driver’s exceptional customer awareness.
After Jayes posted a photo to Facebook, the bus driver’s kindness touched the hearts of people all over the world.
“It was just lovely to see, it certainly made everyone on the bus smile and he certainly brightened up a very wet and miserable morning,” Jayes told the Yorkshire Evening Post. “He did it so modestly and without causing a fuss.”
The driver has even been commended by the company.
“We are delighted with the actions of our driver, who has shown exceptional customer awareness and consideration for this young girl, who was clearly very upset,” A First West Yorkshire spokesperson said according to the BBC.
Maybe this will help the rather dismal reputation public transportation has. Here’s hoping more public transportation employees take steps like these to help our kids in need.