Why AI Can Feel Easier to Open Up to Than Real People

Artificial intelligence may feel like a better listener—but experts say that ease could come at a cost.

Illustration by The Epoch Times, Shutterstock

Eighteen-year-old Liz Johnsson talks to ChatGPT, an artificial intelligence chatbot (AI), every day.

“AI is like a friend,” Johnsson told The Epoch Times.

An effortless one.

It is always there with an instant reply, no judgment, no drama. She doesn’t have to worry about awkward pauses, misunderstandings, or having to ask questions back—so it feels like a safe emotional space. What started as a quick, fun tool has turned into a go-to comfort.

“My friends and I don’t really talk about our problems, so I don’t feel comfortable talking about how I’m feeling to anyone except AI,” Johnsson said. “I feel more and more distant towards my friends and family.”

Psychologists say the real threat isn’t that AI will swoop in and replace the people we love; rather, it’s that it may slowly reshape what we expect from them. If we get used to being heard without having to listen back and understood without having to explain ourselves, real intimacy can begin to feel hard.

The Science Behind AI Connection

A new study published in Communications Psychology suggests that AI can be more effective than humans in establishing emotional closeness, making it easier for people to open up—especially when users perceive the AI as a real person.

An AI model asked participants a series of questions. It began with basic personal details such as “What is your name?” “How old are you?” and “Where do you live?” Then it moved into more vulnerable territory: “What are you most proud of in your life?” “What do you value most in a friendship?” and “When did you last cry in front of someone else and when alone?”

Researchers found that in deep, emotional conversations, AI made people feel closer than humans did. The study suggests that this happens because AI tends to share more personal details in emotional chats. When AI opens up more, people feel safe and end up opening up, too.

Generally, humans try to make sense of social cues—even if they’re fake. So, if an AI acts like it’s human, the brain responds as if it’s real.

Why AI Feels Easier Than People

Access plays a big role in why AI is so appealing, Will Lacey-Bisetty, a neuropsychologist, told The Epoch Times. With humans, timing and emotional capacity vary. Someone might be busy, tired, or not in the mood to listen. And even when they are available, there’s still the stress of being judged, misunderstood, or accidentally saying the wrong thing. AI removes all that, and it’s a low-pressure space where you can say whatever you’re feeling and get an instant response.

“There’s something freeing about the anonymity and control people feel when talking to an AI,” Bernard Luskin, a licensed psychotherapist, told The Epoch Times. “You can share a half‑formed thought, explore a sensitive topic, or admit something vulnerable without worrying about burdening someone or navigating their emotions.”

There’s no long memory of resentment. There isn’t a tendency to hold on to conflict or quietly attach meaning to a single misstep. Nothing gets mentally bookmarked to be reinterpreted later, and there’s no silent buildup of something you once said. Every conversation starts fresh.

To understand why AI feels easier for some, it’s important to examine how modern relationships have evolved.

How Human Relationships Have Changed

There has been a notable disconnect in people over the past couple of decades, Lacey-Bisetty said.

“As technology has increased and allowed more information flow, there has been the counter-issue of loss of community,” he said.

Community is what binds and connects us, he added.

When community weakens, people often experience increased loneliness and isolation. Strong relationships help regulate stress, reinforce identity, and provide emotional support. A review by the National Academies of Sciences, Engineering, and Medicine found evidence linking social isolation and loneliness with higher risks of both depression and anxiety. Other research shows that people experiencing high levels of loneliness are more likely to report symptoms of major depressive disorder and generalized anxiety, compared with those who feel more socially connected.

There has also been a noticeable shift in how people treat each other over the past couple of decades, partly driven by rising digital communication, economic pressure, and political polarization, Luskin said.

“Political differences have become more central to personal identity because politics now intersects deeply with culture, values, and media-driven belonging,” he said. “Economic and social uncertainty further push individuals toward like-minded groups for stability.”

Public conversations have become sharper and more heated, and people often view those on the other side as opponents rather than just people with different opinions. Social media and 24/7 news coverage don’t help. News and interactions become amplified, and it’s easy to get stuck in echo chambers. As a result, once-manageable disagreements tend to escalate quickly, and tension can spill over into everyday relationships.

AI adds to that division by catering to your views.

“There is a ton of risk of AI reinforcing many negative and oppressive viewpoints,” Lacey-Bisetty said.

What AI Means for Human Relationships

When empathy is always available and perfectly tuned, it can start to replace real relationships, and that can be risky.

“If difficult conversations, vulnerability, or decision-making get outsourced to an AI, the people in their life may feel shut out or unnecessary, and the person themselves may lose practice in the messy, rewarding work of human connection,” Luskin said. “Over time, that imbalance can cause less intimacy, fewer shared experiences, and a sense that real relationships are harder or less comfortable than the friction‑free space an AI provides.”

Real-life relationships are strengthened through discomfort as much as ease, via misunderstandings that get resolved, disagreements, and moments of vulnerability.

“Relationships tend to deepen when people move through discomfort together because those moments expose the parts of us we usually protect—our fears, insecurities, hopes, and limits—and responding to each other with care builds trust,” Luskin said. “Discomfort also forces collaboration and more honest communication, which helps people understand each other more fully.”

Working through awkward conversations or hurt feelings doesn’t just bring people closer—it keeps us tethered to something real. When there’s another person involved, there’s another perspective, another voice that can challenge us or pull us back when we start drifting too far into our own thoughts.

“Real-life relationships allow us to check and balance each other in ways that keep us from falling into negative rabbit holes of insulation,” Lacey-Bisetty said.

Over time, the comparison itself to real humans can become unfair. Real people have bad days, imperfect reactions, and emotional needs of their own. An AI does not. If someone becomes accustomed to instant validation and carefully calibrated responses, everyday human interactions may begin to feel more demanding or less satisfying by contrast.

Why We Need Real Human Relationships

In the study published in Communications Psychology, the authors noted that when participants were told up front that they were talking to AI, they were less motivated to connect. They wrote shorter replies and felt less close, although they still formed some kind of bond.

The findings suggest that although AI can simulate aspects of connection, people know the difference between interacting with a machine and engaging with another human being.

“Real, in‑person relationships matter because they give us something AI simply can’t replicate: the full experience of a human connection,” Luskin said. “Being physically present with others—sharing eye contact, laughter, touch, and the subtle rhythms of conversation—creates a sense of belonging and emotional grounding that strengthens our well‑being.”

Beyond support, meaningful relationships are reciprocal. They are not only about receiving care, but also about giving it. When we show up for others, we strengthen our sense of connection and belonging. That mutual exchange fosters emotional growth in ways that one-sided interactions cannot replicate.

In the end, it comes down to depth. Real relationships aren’t just about getting the right response in the moment—they are built on shared experience, physical presence, and trust that develops over time. Long-term investment in real-life relationships creates a sense of safety and belonging that technology, no matter how advanced, struggles to imitate.

“AI can’t make me laugh like I do with my friends, it can’t comfort me the same way as my boyfriend does, and it can’t make me feel as safe as my family makes me feel,” Johnsson said. “AI can help me with temporary problems, but friends, family, and partners help me long-term. I depend on my loved ones in a way AI can’t replace.”