We’ve all been there: Locked in a heated argument, blood pressure rising, fixated on our next point rather than actually listening to what the other person has to say. Even after it ends, it doesn’t really end—we keep ruminating on it for hours, days, weeks.
How to Turn a Toxic Conflict Into a Good One
A new book explains why we get stuck in intractable conflicts and how to get out of them
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By Jason Marsh
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