On any ordinary day, he would have grabbed his coat, walked off, and gotten high at such an earful, but on this particular evening for Shawn Lott, 45, it would not be the same old story. Today he was going to break the vicious cycle.
When Jackie Polk, 35, called him from the busy restaurant where she works as a server, he answered and—as she spoke through tears—something clicked in him. He got the message that night.