The Good News About Social Security Administration Customer Service

The Good News About Social Security Administration Customer Service
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Tom Margenau
Updated:
Q: In a recent column, you highlighted some harsh words from a guy who was critical of the government in general and the Social Security Administration in particular.

I just wanted to tell you that my recent experience with the SSA filing a claim for retirement benefits could not have gone more smoothly. I used the online application process, and everything went like clockwork. My claim was finished in less than a week and my first check showed up in my bank account right on time. Can you please let people know the system works?

Tom Margenau
Tom Margenau
Author
Tom Margenau worked for 32 years in a variety of positions for the Social Security Administration before retiring in 2005. He has served as the director of SSA’s public information office, the chief editor of more than 100 SSA publications, a deputy press officer and spokesman, and a speechwriter for the commissioner of Social Security. For 12 years, he also wrote Social Security columns for local newspapers, and recently published the book “Social Security: Simple and Smart.” If you have a Social Security question, contact him at [email protected]
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