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Competition has forced airlines to innovate since deregulation—but has the flying experience become better?
Southwest is making changes that could making it less appealing to customers.
Southwest Airlines has built a reputation for its unique approach to air travel.
After releasing the design of a new cabin interior, Southwest Airlines received an abundance of negative comments.
The airline’s decision comes as Boeing is under scrutiny for safety standards
Passengers who deal with delays or cancellations could receive a $75 voucher.
