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During the outage, 2,145 Triple Zero calls failed, and 369 welfare checks were missed.
Optus CEO faced tough Senate questioning regarding the telco’s management of a recent 14-hour nationwide outage.
Optus said routers couldn’t handle ‘information changes’ following a routine software upgrade but experts are calling for a more detailed explanation.
The small business ombudsman said the the 200GB free data package was inadequate and insufficient following the 14-hour outage.
Optus thanked customers for their patience and understanding.
‘I will task my department with developing the terms of reference for a post-incident review,’ said the communications minister.
MPs warn the incident reveals the risk of becoming a cashless society.
