Optus’ Data Compensation Offer ‘Inadequate’: Small Business Ombudsman

The small business ombudsman said the the 200GB free data package was inadequate and insufficient following the 14-hour outage.

An Optus public service message is displayed inside an Optus store in Sydney, Australia, on Oct. 5, 2022. Brendon Thorne/Getty Images

The small business ombudsman has panned Optus for giving its customers “inadequate” compensation after a 14-hour nationwide outage on Nov. 8.

The disruption affected over 10 million Australians and prevented emergency services and businesses from calling or taking card payments.