It was a somewhat distressing situation, albeit one that many frequent travelers have faced. Years ago, after flying from Bangkok to Tokyo’s Narita International Airport, I waited at the gate for my connection home. But the agent made a rather important announcement: Not everybody would be making the trip across the Pacific. At least not today, because the number of passengers exceeded the number of seats on the plane.
The flight was oversold. And everyone’s minds began to whir. Who would be bumped? How was the airline going to sort this out?