On a January day in 1941, a small, unassuming Spaniard entered the British embassy in Madrid, cast a glance around the room filled with the click of typewriters, and asked to speak to a diplomat because he had something he wished to reveal.
The man at the reception desk pressed the visitor for details. The Spaniard’s answers were evasive. So the receptionist passed him off to a secretary. She passed him to a clerk, who passed him to a minor official, and so on. It was a bureaucratic merry-go-round.





