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Social Security Administration Services: The People Speak

Most of the people who participated in the survey said that Social Security is efficient and easy.
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Social Security Administration Services: The People Speak
Tom Margenau asked his readers for their thoughts on social security and most results came back positively. MMD Creative/Shutterstock
Tom Margenau
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In last week’s column, I shared the results of a survey I conducted with my readers in which I asked you to rate the service you got from the Social Security Administration using the ubiquitous star system: 5 stars for good service down to 1 star for poor service. I got more than 200 responses. And your responses averaged out to 4.5 stars.

Many of you included comments. Thank you so much for that. There is just no way I can include all those comments, but here are a few that I hope are representative:

Tom Margenau
Tom Margenau
Author
Tom Margenau worked for 32 years in a variety of positions for the Social Security Administration before retiring in 2005. He has served as the director of SSA’s public information office, the chief editor of more than 100 SSA publications, a deputy press officer and spokesman, and a speechwriter for the commissioner of Social Security. For 12 years, he also wrote Social Security columns for local newspapers, and recently published the book “Social Security: Simple and Smart.” If you have a Social Security question, contact him at [email protected]
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