Well, the votes are in. (Actually, they are still coming in, but I had to cut them off at some point and compile results.) Anyway, I’m shocked! Several weeks ago, I asked my readers to rate the service they got from the Social Security Administration in the form of stars: 5 stars for good service, down to 1 star for poor service. Among the 148 of you who responded, the overall rating averaged out to a solid 4.5 stars.
I must admit, these results surprised me. Longtime readers may recall that I did a similar survey about a year ago. And the overall rating back then also averaged to 4.5 stars. But given all the negative press reports in the past three or four months about cutbacks in Social Security Administration staffing and services, I was convinced that the rating would drop and that people would be telling me horror stories about their interactions with the SSA. And a few of you did. But most readers told me they got great service and were satisfied with their dealings with the beleaguered agency.
