Social Security Administration Service Still Gets High Marks

A survey of of 148 people resulted in great reviews for Social Security.
Social Security Administration Service Still Gets High Marks
The survey on social security came back with mostly glowing reviews. Black Salmon/Shutterstock
Tom Margenau
Updated:
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Well, the votes are in. (Actually, they are still coming in, but I had to cut them off at some point and compile results.) Anyway, I’m shocked! Several weeks ago, I asked my readers to rate the service they got from the Social Security Administration in the form of stars: 5 stars for good service, down to 1 star for poor service. 148 of you responded. And the overall rating averaged out to a solid 4.5 stars.

I must admit, these results surprised me. Long-time readers may recall that I did a similar survey about a year ago. And the overall rating back then also came out to 4.5 stars. But given all the negative press reports in the past three or four months about cutbacks in Social Security Administration staffing and services, I was convinced that the rating would drop and that people would be telling me horror stories about their interactions with the SSA. And a few of you did. But most readers told me they got great service and were satisfied with their dealings with the beleaguered agency.

Tom Margenau
Tom Margenau
Author
Tom Margenau worked for 32 years in a variety of positions for the Social Security Administration before retiring in 2005. He has served as the director of SSA’s public information office, the chief editor of more than 100 SSA publications, a deputy press officer and spokesman, and a speechwriter for the commissioner of Social Security. For 12 years, he also wrote Social Security columns for local newspapers, and recently published the book “Social Security: Simple and Smart.” If you have a Social Security question, contact him at [email protected]