Alaska Airlines, Southwest Ranks Highest in Airline Satisfaction

Alaska Airlines, Southwest Ranks Highest in Airline Satisfaction
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Channaly Philipp
Updated:
Overall passenger satisfaction with airlines has improved for the seventh consecutive year, according to the J.D. Power 2018 North America Airline Satisfaction Study.
“With a single exception, airlines in North America show consistent improvements across all the factors, from booking a ticket to handling luggage,” said Michael Taylor, travel practice lead at J.D. Power, in a press release. “Operationally, it’s never been a better time to fly.”