Staff members at an ASDA store in Milton Keynes, England, made the birthday of a 10-year-old girl special after she lost the money to buy a book.
Adaya Lubega had accompanied her mother Louanna to the store to purchase a book titled “A Series of Unfortunate Events” by Lemony Snicket. With her, the little girl had carried 10 pounds (approx. US$14), which was the money she needed to buy her birthday book.
At the store, the young girl unfortunately dropped the money and was in tears as this meant she couldn’t buy the book, according to a tweet by her mother.
Checkout runner Lyndsay first caught glimpse of the girl running to her mother, who was already at the checkout.
“She was brave at first but then just burst into tears!” Lyndsay said, according to the ASDA blog. “I mentioned it through my headsets to my colleagues, and Claire, on checkouts, then asked the lady if everything was okay and she told her what had happened.”
Wanting to help the little girl, Lyndsay even attempted to look for the note by walking the shop floor.
Meanwhile, Lyndsay’s colleague Rachel, who works on self-scan, noticed that Adaya was still crying, and thus asked the mother-daughter duo to wait for her at the checkout as she and her team talked to the section leader, Viviane, about what had happened.
Driven by the motherly instinct in them, the team agreed that they should extend a kind hand to the girl and thus offered the little girl a 10-pound gift voucher from the store so that she could buy the book.
“It was the right thing to do. I then issued it at customer service and the girl paid for her book with it,” said Lindsay. “I told them there was another £6 left on there for her to use! They were so grateful. It’s so sweet that she wanted to buy a book with it… I hope she enjoyed it.”
Moved by the kind gesture, Louanna took to Twitter to express her heartfelt gratitude to the ASDA angels who made it possible. She wrote: “Your team deserves a medal for this. I was absolutely blown away by their kindness. My daughter is now sitting content in her room reading her new book, thanks again,” adding that Adaya is a keen reader and was upset when she dropped the money meant to buy a new book for her birthday.