The worst airline in the world is Air Koryo, a Pyongyang Sunan International Airport-based North Korean airline, according to Skytrax’s latest annual rankings.
Of the hundreds ranked, Air Koryo was the only airline that received a 1 star rating—the lowest.
Airlines are ranked based on factors related to an aircraft’s services, safety, and staff.
In Skytrax’s rating summary of Air Koryo, notable are the 1 star (out of 5) ratings Air Koryo received for inflight entertainment, and in regards to the staff, interaction with customers, and language skills.
Air Koryo has now been the lowest ranking airline for the past 5 years, since it began to be ranked in 2012.
Customer reviews of Air Koryo include both positive and negative ratings.
One reviewer notes that the “burger was quite tasty,” giving the airline 8/10 stars.
One negative reviewer said the airline made no effort in stressing safety:
“No one required passengers should power off cellphone, they don’t check seat belt and or ask to return your seat backs to the upright position, which is common sense. Cabin staff weren’t willing to ask passengers if they need blankets, even if there are blankets in the plane.”
Other negatives mentioned were on-flight attendants’ lack of command of the English language as well as lousy food and beverage selections.
Joining Air Koryo at the bottom of the rankings are the 21 airlines that received 2 stars.
On the flip side, Skytrax’s top 5 airlines all received perfect, five star ratings.
- Qatar Airways
- Singapore Airlines
- Cathay Pacific Airways
- Turkish Airlines
Skytrax is a British consultancy that specializes in airline and airport reviews and rankings.