Tom Ast had booked a trip with Viking Rivers Cruise with his wife, Marilyn, but they would never sail together.
She died at the age of 66 from cancer. On her deathbed, she told him she wanted him to still go on the cruise that they had booked together.
When Tom called the cruise company to cancel the booking for his wife, he was told that he had to pay a $853 rebooking fee, or he would lose the $11,000 he had already paid for the cruise.
“It’s like kicking somebody when they’re down on the ground,” Tom told Fox 31 Denver. “They said it was a rebooking because her name was taken off. That was their policy.”
Tom then contacted the Fox 31 news station to share his story, and the station contacted the cruise company, which then refunded Tom’s $853 rebooking fee.
“I still wish Marilyn could’ve went with me, but I’m looking forward to it now,” Tom said.