WestJet to Offer Refunds for Flights Cancelled Due to COVID-19

Grounded WestJet Boeing 737 Max aircraft are shown at the airline's facilities in Calgary on May 7, 2019. WestJet Airlines Ltd. has quietly changed its refund policy to allow some customers whose flights were cancelled due to the pandemic to reclaim their cash. The Canadian Press/Jeff McIntosh

WestJet says it will provide refunds for flights the company cancelled due to the COVID-19 pandemic.

The airline said on Oct. 21 that it will start to contact eligible travellers to offer refunds via email on Nov. 2. WestJet said eligible travellers include returning Canadian citizens, permanent residents, or foreign nationals currently permitted entry into Canada.