Well, the votes are in. Several weeks ago, I asked my readers to rate the service they got from the Social Security Administration in the form of stars: 5 stars for good service down to 1 star for poor service. More than 250 of you responded. And the overall rating averaged out to a solid 4.5 stars.
This is much higher than I would have guessed based on the emails I get from folks complaining about problems they had with the agency’s services and its employees. So this survey reinforces what I speculated about in a prior column. On a routine basis, people are much more likely to complain to me about poor service than they are inclined to send me an email praising good service. But when given the chance to voice their opinion, the folks who were very satisfied with the SSA’s services and employees let me know what they think. I’m going to expound on your rating and your responses in a bit. But first, here are some general thoughts about ratings.
