In reference to the article “Taking the First Step to Restore Civility,” we asked: In conversations with difficult or angry people, how have you managed to respond with civility? What difference has it made?
I, too, feel that etiquette has been tossed out the window. I try desperately every day to encourage manners in my household, teach my teenagers the proper way to handle something, and offer suggestions on how to be kind to others.
