4 Indispensable Lessons in Hospitality I Learned Working in a British-Style Tearoom

More than clotted cream and fine china, it’s the small, love-driven details that stay with you long after the last sip.
4 Indispensable Lessons in Hospitality I Learned Working in a British-Style Tearoom
The St. James Tearoom was established to provide a space for rest and reflection in a busy world. Clarissa Anello/Courtesy of The St. James Tearoom
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Albuquerque, New Mexico, is not the first place you’d expect to find one of the top tearooms in the country. Yet belied by its adobe exterior, the St. James Tearoom is one of the highest-rated places for British afternoon tea in the United States. But there’s more than just a fine dining experience that makes the spot a hidden gem.

After frequenting St. James for years for an annual, and later monthly, mother-daughter tea, I worked for a time in the tearoom’s shop. I was amazed to discover the extensive behind-the-scenes culture underlying the guests’ experience.

Marlena Figge
Marlena Figge
Author
Marlena Figge received her M.A. in Italian Literature from Middlebury College in 2021 and graduated from the University of Dallas in 2020 with a B.A. in Italian and English. She currently has a teaching fellowship and teaches English at a high school in Italy.