McDonald’s Replaces Cashiers With Touch Screens, but May Not Fire Them

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McDonald’s Replaces Cashiers With Touch Screens, but May Not Fire Them
L: A McDonald's sign on the outside of a restaurant on April 25, 2017 in Miami, Florida; R: Customers use the digital screen to place an order at a McDonald's restaurant on April 25, 2017 in Miami, Florida. (Joe Raedle/Getty Images)
Petr Svab
6/26/2017
Updated:
10/5/2018

McDonald's crew member Crystalle Martin carries an order to a customers table as the McDonald's restaurant on April 25, 2017 in Miami, Florida. (Joe Raedle/Getty Images)
McDonald's crew member Crystalle Martin carries an order to a customers table as the McDonald's restaurant on April 25, 2017 in Miami, Florida. (Joe Raedle/Getty Images)

The company plans to cut costs by $300 million by the end of 2018 and by another 5-10 percent the year after. But those savings should come from franchising out its own locations, revamping organization structure, and a “more stringent discipline around spending throughout the company,” the company’s Chief Financial Officer Kevin Ozan said at March 1 investor meeting.

Update: The article has been updated with a response from McDonald’s.