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Multiple major airlines vowed this week to hold plane maker Boeing accountable following the grounding of 737-9 MAX planes earlier this month.
One of the named passengers claimed that the door plug blow-out jolted her head back and forth, causing a concussion.
CEO Dave Calhoun said Boeing will work with the National Transportation Safety Board to figure out why the door plug fell off during the flight.
A Sriwijaya Air passenger jet carrying 62 people lost contact with air traffic controllers after taking off from Indonesia’s capital on a domestic flight.
