The Bay to Open Shop Outside Canada for First Time

North America's oldest retailer plans to open up to 20 stores in the Netherlands
By The Canadian Press
The Canadian Press
The Canadian Press
May 18, 2016 Updated: May 18, 2016

TORONTO—One of Canada’s most iconic brands is heading to the land of windmills and tulips.

Hudson’s Bay Company has announced that it plans to open up to 20 stores in the Netherlands over the next two years as part of an aggressive push to grow its presence in Europe.

The move will mark the first time North America’s oldest retailer, which was founded primarily as a fur trading company in 1670, has introduced its namesake brand outside of Canada.

“Our DNA is that we experiment and we try things,'” Richard Baker, HBC chairman and governor, said in an interview from the Netherlands.

“It looks like we’re going quicker than we are. And we are going quickly, but we’re pretty careful people.”

Baker said the company wasn’t initially looking at expanding its footprint in the Netherlands but was presented with a “unique opportunity” when Dutch department store V&D closed its doors last year.

The departure of bankrupt V&D left a hole in the retail market and dozens of empty storefronts in highly sought-after urban locations up for grabs. The retailer’s demise was blamed on various factors, including its inability to compete with rivals like fast-fashion powerhouse H&M and criticism that it lacked its own unique identity.

There is a strong affinity to Canadians in the Netherlands.
— HBC governor Richard Baker

Chief executive Jerry Storch said he is not worried that the same issues that plagued V&D will spell trouble for them. Hudson’s Bay’s first plan of attack is to massively remodel the former locations it will be leasing, he said.

Also, Hudson’s Bay noted that its chief merchant officer of European operations is Dutch, which it said has helped it navigate the nuances of that new market.

“We don’t sit back in Toronto and think we know more about the Dutch market than Europeans do,” said Storch.
Customers can expect similar products in Hudson’s Bay stores as they do back home in Canada, including its trademark blankets and scarves adorned with green, red, yellow, and blue stripes.

“It will be in many ways similar to a Hudson’s Bay store, but in many ways, uniquely Dutch,” said Baker, citing the plan to place display fixtures one or two inches higher in the new stores because Dutch residents are typically taller than Canadians.

Baker said the Netherlands is a natural fit for the storied retailer because of the two countries’ Allied relationship during the Second World War.

“There is a strong affinity to Canadians in the Netherlands,” he said, noting that Canada helped liberate the Netherlands and hosted the Dutch Royal Family in exile during that time.

Canadian cachet

Industry expert Doug Stephens said the decision is a good move for Hudson’s Bay to grow its burgeoning real estate portfolio with prime locations, but it’s not necessarily a no-brainer for its retail business.

“Bringing a new brand with a new identity that has some sort of foreign cachet to it, there is a Canadian cachet of sorts,” said Stephens, the founder of Retail Prophet.

“In the interim, that could generate some interest. Over the long term, that wears off. You become in essence a domestic player and it comes back to: are you delivering a value proposition that is remarkable and resonates with a different audience?”

Hudson’s Bay said it plans to have 17 of the new locations run as stand-alone HBC stores and the other three will operate under the Saks Off 5th banners. Its flagship will be in a newly-built store in Amsterdam, with other locations expected to open in Rotterdam, Zwolle, Breda, Eindhoven, Maastricht, and Amesfoort. The stores are expected to open in the summer of 2017.

Last month, the company announced plans to open 40 Saks Off 5th discount stores in Germany beginning next year. It also bought the largest department retail chain in Germany and Belgium, Galeria Kaufhof, for C$3.9 billion last year.

HBC also owns a number of banners including Saks Fifth Avenue, Lord & Taylor, and Home Outfitters.

From The Canadian Press

The Canadian Press
The Canadian Press