Australia’s largest energy retailer, Origin Energy, has been slapped with close to half a million dollars in fines after cutting power and gas to struggling Victorians without providing any clear payment help options.
Origin self-reported the breaches to Victoria’s Essential Services Commission (ESC) which found that, between February 2019 and February 2020, the retailer had failed to adequately inform 349 customers about payment alternatives before their lights were cut and hot water switched off.
