Zara Starts Charging for Clothing Returns From Home in Spain

Shoppers walk past a Zara clothes store, part of the Spanish group Inditex, in Las Palmas de Gran Canaria, Spain, on Dec. 13, 2022. Borja Suarez/Reuters

MADRID—Fashion giant Zara has started charging shoppers in Spain for returns of online purchases, the company announced on Wednesday, though store returns remain free.

Customers now have to pay 1.95 euros ($2.13) if they wish to return pieces from home, with the cost deducted from their refund, Zara said on its Spanish website.