Sunwing Received 7,000 Complaints to Date on Travel Chaos, House Committee Hears

An Air Canada aircraft covered with snow and ice is moved by a tug as a Westjet aircraft is seen being moved behind it at Vancouver International Airport in Richmond, B.C., on Dec. 21, 2022. The Canadian Press/Darryl Dyck

Canadian airline executives faced Members of Parliament at a Commons committee on Jan. 12 to explain what led to the travel chaos over the holidays and how they would compensate passengers, with 7,000 of them having filed complaints with carrier Sunwing to date.

Members of the transport committee and other participating MPs of all parties expressed their common dissatisfaction with the air carriers, with much of it  directed at Sunwing.