Asia & Pacific

New Zealand Court Fines Jetstar Over $2 Million for Misleading Customers

The airline provided wrong information to customers about what compensation they were entitled to after cancelled or delayed flights.
New Zealand Court Fines Jetstar Over $2 Million for Misleading Customers
Jetstar flight. Pexels
Rex Widerstrom
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Low-budget airline Jetstar, which is owned by Qantas, has been found guilty of more than 20 charges under New Zealand’s Fair Trading Act and fined $2.25 million (US$1.33 million).

The offences occurred over a two-year period, between January 2022 and March 2024, and relate to information provided to passengers about their compensation entitlements when a flight was delayed or cancelled.

Rex Widerstrom
Rex Widerstrom
Author
Rex Widerstrom is a New Zealand-based reporter with over 40 years of experience in media, including radio and print. He is currently a presenter for Hutt Radio.