Customer Isn’t Always Right: Victoria Joins Push Against Customer Abuse

Victorian Premier Jacinta Allan has announced plans for new legislation to discourage customer abuse of retail, public transport, and fast food workers.

Customers line up to order seafood at Sydney Fish Market in Sydney, Australia, on Dec. 24, 2022. Jenny Evans/Getty Images

The Victorian government of Australia is introducing new laws to protect retail, public transport, and fast food workers from customer abuse and assault.

Victoria’s Premier, Jacinta Allan, announced on May 18 that the Labor government will change the law to reflect the unacceptable nature of attacks on customer service workers.