Asia & Pacific

Cheap Isn’t Enough: New Zealand Shoppers Punish Retailers With Poor Service

Macpac shines, while The Warehouse and Rebel Sport lag.
Cheap Isn’t Enough: New Zealand Shoppers Punish Retailers With Poor Service
People walk inside a mall. Rachel Wisniewski/Reuters
Rex Widerstrom
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New Zealand shoppers still want the lowest prices, but poor service can push them away, the latest Consumer NZ survey has found.

The nationwide survey of more than 3,200 people found electronics chain PB Tech, outdoor retailer Macpac, and 100% Home Appliances were among the top performers for customer satisfaction.

Rex Widerstrom
Rex Widerstrom
Author
Rex Widerstrom is a New Zealand-based reporter with over 40 years of experience in media, including radio and print. He is currently a presenter for Hutt Radio.