A discount airline tops the grievance list in statistics released Monday by the Canadian Transportation Agency (CTA), which rates carriers based on the number of complaints per 100 flights—though details of the complaints were not disclosed when requested.
“The complaint data is based on the information submitted by passengers and may not have been reviewed by the CTA at the time of publishing,” said the agency in a notice, titled “Air Travel Complaints Per 100 flights—By Airline,” on Dec. 19.
