Starting this fall, Ontario commuters can expect a refund for their GO tickets if the trains are more than 15 minutes late.
The refund will be provided if the train is late for any reason except when caused by extreme weather, police investigations, accidents, and medical emergencies.
Making the announcement in the same week that GO Transit is entering its 45th year of service, the provincial government said the money-back guarantee is being implemented to provide better customer service for GO passengers.
“For the last 45 years, GO Transit has provided commuters in the Greater Toronto and Hamilton Area with safe, reliable public transit,” Bob Chirallei, minister of transportation and infrastructure, said in a statement.
According to government data, GO Transit had a 95 percent on-time rate last year.
The service carries around 62 million passengers per year—about75 percent by rail and the rest by bus.