“When I was a teenager, my siblings and I would sometimes vent to each other about people who, at times, made life a little less pleasant. Normally, one might feel a sense of satisfaction after a few complaints,” Angelica Reis wrote.
“But every time my mom heard a conversation like that, gently and naturally, she would find something good to say about the person we were complaining about,” Reis wrote. It was an amazing strategy that always worked, she said, even though as kids, they didn’t really like it.
