Travel Industry Proving Resilient in the Face of Obstacles

A tourist wearing a respiratory mask as part of precautionary measures against the spread of the COVID-19 coronavirus, walks past the closed Colosseum monument in Rome, Italy, on March 10, 2020. Alberto Pizzoli/AFP via Getty Images

Travel agents are adapting to the changes COVID-19 has brought in their business with some now finding they have to be across more areas to facilitate people travelling.

Liberty Tours, a Sydney based travel agency, said in a recent media release that COVID-19 has changed their job significantly with simple arrangements transitioning into more work as agents now need to give accurate travel advice, process refunds, liaise with suppliers, monitor regulations, understand the effects of changing tour and cruise suspensions, and keeping abreast of changing border closures on a daily basis.