Staff Who Processed Pandemic Emergency Benefits for Businesses Struggled Due to High Demand: Federal Report

Staff Who Processed Pandemic Emergency Benefits for Businesses Struggled Due to High Demand: Federal Report
The Canadian flag flies near the Peace tower on Parliament Hill in Ottawa, on June 17, 2020. The Canadian Press/Adrian Wyld
Isaac Teo
Updated:
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A federal agency that issued many corporate subsidy cheques during the COVID-19 pandemic saw staff complaining of overwork while facing “significant pressure” due to the influx of demand for the emergency funds, an internal audit report says.

The report was prepared by the Office of Audit and Evaluation (OAE) at National Research Council Canada (NRC) to assess the Innovation Assistance Program (IAP)—an emergency wage subsidy for small- and medium-sized enterprises involved in research and development—during the pandemic.