Secretary of State Overseeing CRA Says Agency Has ‘Hit Rock Bottom’

Secretary of State (Canada Revenue Agency and Financial Institutions) Wayne Long rises during question period in the House of Commons on Parliament Hill in Ottawa on June 20, 2025. The Canadian Press/Justin Tang

The secretary of state responsible for the Canada Revenue Agency (CRA) says the agency has “hit rock bottom” and its service levels are “completely unacceptable.”

“We’ve hit rock bottom. It can’t get much worse than it is now,” Secretary of State for the CRA and Financial Institutions Wayne Long said during an interview on CTV’s Power Play with Vassy Kapelos aired Sept.8.