Finance Minister François-Philippe Champagne has directed the Canada Revenue Agency (CRA) to implement a 100-day action plan to address its call centres’ service delays, which he calls “unacceptable.”
“Canadians expect and deserve reliable and timely service from the Canada Revenue Agency,” Champagne wrote in a Sept. 2 letter to the Standing Committee on Finance (FINA), saying it has become “increasingly apparent” that the CRA is not meeting Canadians’ standard for service.
