Tax Agency Extends Contracts of 850 Call Centre Workers Amid Staffing Concerns

Canada Revenue Agency (CRA) national headquarters in Ottawa on June 28, 2024. The Canadian Press/Sean Kilpatrick

The Canada Revenue Agency has offered contract extensions to around 850 call centre employees as their union sounds the alarm over staffing levels.

CRA spokesperson Etienne Biram says the workers, whose contracts were set to expire in September, were contacted about the decision last week.