Rogers CEO Tony Staffieri said his telecommunications company has been transparent with customers about increased rental fees for additional Ignite TV boxes, rejecting MPs’ accusations that the company buried the additional fees in contracts and misled customers.
The issue that prompted the committee to call on Staffieri to appear was a slew of complaints from customers that Rogers had increased prices for its television box rentals by $7 for every TV box in a household except one. Hundreds of Canadians told CBC’s Go Public the company misled them into signing contracts that they thought locked them into a regular monthly price for the agreement, while a contract clause allowed Rogers to increase prices.
