Optus and TPG Refunding $6.5 Million to NBN Customers

Optus and TPG Refunding $6.5 Million to NBN Customers
Three children do school work at their family home and cattle property on April 05, 2020 in Tarpoly Creek, Australia. Lisa Maree Williams/Getty Images
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The Australian Communications and Media Authority (ACMA) announced that Optus and TPG would be refunding $6.5 million to tens of thousands of National Broadband Network (NBN) consumers for not informing them suitably of underdelivered internet speeds.

Under ACMA rules, telcos must verify maximum internet speeds when migrating customers to the NBN and notify them when speeds cannot meet what was advertised.

Marina Zhang
Marina Zhang
Author
Marina Zhang is a health reporter for The Epoch Times, based in New York. She covers both health news and in-depth features on emerging health issues. Marina holds a bachelor's degree in biomedicine from the University of Melbourne. Contact her at [email protected].
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