NZ Commerce Commission Brings Charges Against Jetstar for Allegedly Misleading Consumers

The NZ Commerce Commission alleges Jetstar misled consumers about their rights to compensation when flights were delayed or cancelled.
NZ Commerce Commission Brings Charges Against Jetstar for Allegedly Misleading Consumers
The Jetstar check-in area at Sydney Domestic Airport Terminal as seen in Sydney, Australia on Aug. 07, 2020. Lisa Maree Williams/Getty Images
Rex Widerstrom
Updated:
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New Zealand’s Commerce Commission has announced it will file charges against Jetstar under the Fair Trading Act, alleging the airline misled consumers about their rights to compensation when flights were delayed or cancelled for reasons within Jetstar’s control.

The Commission’s General Manager of Competition, Fair Trading, and Credit, Vanessa Horne, said they believed Jetstar’s communications were likely to have discouraged New Zealand consumers from seeking compensation they were entitled to, and that the airline had likely denied legitimate claims in 2022 and 2023.

Rex Widerstrom
Rex Widerstrom
Author
Rex Widerstrom is a New Zealand-based reporter with over 40 years of experience in media, including radio and print. He is currently a presenter for Hutt Radio.
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