Australia News

No More 2nd Chances for Telcos Who Fail Customers

The Australian Communication and Media Authority will no longer be required to issue a warning before fining telcos who breach their obligations to customers.
No More 2nd Chances for Telcos Who Fail Customers
People walk past a Telstra store on Melbourne's central business district on June 20, 2018. William West/AFP via Getty Images
Rex Widerstrom
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Telecommunications companies whose systems fail, or disrupt the lives of consumers, will now face immediate fines.

Currently, the Australian Communication and Media Authority (ACMA) must first issue a warning to encourage the company to comply no matter how serious the breach.

Rex Widerstrom
Rex Widerstrom
Author
Rex Widerstrom is a New Zealand-based reporter with over 40 years of experience in media, including radio and print. He is currently a presenter for Hutt Radio.