BENGALURU, India/OSLO, Norway—Travel website Kayak is making changes to let customers exclude specific aircraft types from searches, and booking sites are looking to reroute passengers, after an unexplained Boeing jet crash that killed 157 people in Ethiopia.
The first move by one of the big U.S. travel websites to adapt its service came as hundreds of jittery customers of Southwest, United, and American Airlines took to social media to seek flights on planes other than the Boeing 737 MAX, which was involved in the fatal crash on March 10.