Consumers and businesses need stronger protections against digital platforms that have “entrenched positions of economic power, enabling them to engage in exploitative and exclusionary conduct,” the Australian Competition and Consumer Commission (ACCC) says.
Its 408-page Digital Platform Services report is the result of a five-year study of social networks, online marketplaces, app stores, and search engines, and finds that Australians are at “significant risk of harm” from the behaviour of platform operators, including those based in Australia.
