Border Chief Disappointed by ArriveCan Failures, Says She Doesn’t Put Them ‘At the Feet of the Pandemic’

A smartphone set to the opening screen of the ArriveCan app is seen in a file photo. The Canadian Press/Giordano Ciampini

Following a damning report by the auditor general on the ArriveCan application, Canada Border Services Agency (CBSA) President Erin O'Gorman said she understands Canadians’ “disappointment” around the app but does not want it to impact their trust in the country’s border agents.

“I share the concerns. I do hope that it doesn’t risk the trust of Canadians in the functioning of the CBSA and the critical work being done by employees, border service officers across the country and around the world,” Ms. O'Gorman told the Commons Public Accounts Committee on Feb. 13.