Federal Regulator Proposes New Compensation Rules for Air Passengers

Federal Regulator Proposes New Compensation Rules for Air Passengers
People are shown at Pearson International Airport in Toronto on March 10, 2023. The Canadian Press/Nathan Denette
Isaac Teo
Updated:
0:00

Airlines cannot deny passengers compensation for poor service in situations they “knew about, or should have known about,” says a federal transport regulator in changes proposed under the Air Passenger Protection Regulations (APPR).

Compensation for flight delays must be paid “except in exceptional circumstances” which the APPR will identify, wrote the Canadian Transportation Agency (CTA) in its consultation paper, published on July 11, as first reported by Blacklock’s Reporter.