Visa USA Inc. is facing accusations of deceptive marketing and selling gift cards with serious and easily exploitable security vulnerabilities, allowing scammers to drain the funds.
In a Jan. 30 criminal complaint filed in the United States District Court for the Southern District of New York, the plaintiff, Ira Schuman, alleges that Visa knew its Vanilla gift card product was vulnerable to tampering and did nothing to protect its customers. Mr. Schuman also claims Visa refused to refund customers who complained about being scammed.