Southwest Airlines CEO Bob Jordan, who apologized in December 2022 after the flight carrier canceled more than 15,000 flights over the Christmas holiday period, is offering 25,000 frequent-flyer points to travelers who were affected by the ordeal.
According to a screenshot of an email Jordan sent out to travelers impacted by the cancelations and posted to Twitter by the Points Guy’s Zach Griff, the 25,000 points are a “gesture of goodwill” and have a value of more than $300.
