Just days before Christmas, shoppers at an H-E-B store in North Texas received an unexpected gift of free groceries, a surprise that left many basking in the holiday spirit.
On Dec. 22, customers at the store in Burleson were left stunned when a system-wide computer glitch caused all cash registers to fail, bringing check-out lines to a complete standstill.
“H-E-B we love having you as our customers,” said the worker identified only as Destanie. “Thank you for waiting with us. Unfortunately, the computers are not coming back up right now.”
“Today, everything that you have, we are going to back you up,” she continued. “We hope every one of you have a very Merry Christmas and continues to shop with us.”
A round of applause ensued, along with cheers from the excited customers.
The Epoch Times reached out to H-E-B for comment, and did not hear back by the time of publication.
In a statement to KDFW, H-E-B said it is committed to serving its customers year-round and throughout every circumstance, especially during the holidays.
“During this busy holiday season, when our registers were temporarily down at our Burleson store, we gave all those with full baskets their groceries for free,” the company said.
“The customer experience is at the heart of what we do. Happy holidays!”
“It made a difference to me because my husband has ALS,” the woman said. “He’s bedridden, and we’re struggling. Everyone on a fixed income is struggling right now.”
“It wasn’t just a blessing to me, it was a blessing to others,” she continued, teary-eyed.
“When I went out, the manager was standing out front, and I grabbed his arm, and I said, ‘You know what, this is what Christmas is all about, so thank you very much,’ and he said, ‘You’re very welcome, Merry Christmas,’ so, there’s still good people in the world.”
