CBP’s Migrant App Faces Tech Glitches, Security Flaws: Report

Users faced language barriers and experienced application crashes, according to the report.

A migrant shows the CBP One App from the U.S. Customs and Border Protection agency, to use to apply for an appointment to claim asylum, on a phone in Ciudad Juarez, Chihuahua state, Mexico, on May 10, 2023. Gilles Clarenne/AFP via Getty Images

The official app which allows illegal immigrants to schedule appointments with the agency at U.S. ports of entry is plagued with technical issues and security vulnerabilities, according to a new report by the Homeland Security watchdog.

The report into the U.S. Customs and Border Protection’s (CBP) phone appointment app known as CBP One was published on Aug. 19 and sent to Congress.